What should a salon cancellation policy say?
Last updated by the LushLane editorial team.
Short answer
A UK salon cancellation policy should state the notice period (usually 24–48 hours), what happens to the deposit inside and outside that window, your lateness rule, and your no-show charge. Show it before payment on the booking page, repeat it in the confirmation, and apply it consistently.
Template you can copy
'We ask for at least 24 hours notice to change or cancel your appointment. A deposit is taken at booking and comes off your final bill. Cancel or reschedule with more than 24 hours notice and your deposit moves with you. With less than 24 hours notice, or if you do not attend, the deposit is retained. If you arrive more than 15 minutes late we may need to shorten or rebook your appointment.'
Make it enforceable
It only holds up if the client agreed to it before paying. Put it on the booking page as a tick-to-agree, not buried in a footer.
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What should a salon cancellation policy say?
A UK salon cancellation policy should state the notice period (usually 24–48 hours), what happens to the deposit inside and outside that window, your lateness rule, and your no-show charge. Show it before payment on the booking page, repeat it in the confirmation, and apply it consistently.