LushLane Blog

No-Shows & Scheduling

No-shows quietly drain 10-20% of revenue from most UK salons. These guides cover deposit policies, smart reminders, waitlists and the scheduling tactics that keep chairs full without burning out your team.

Quick answer

No-Shows & Scheduling

LushLane Blog

Common questions about LushLane

Do I get a website with LushLane?

Yes — a free one-page salon website with your services, prices, photos, hours, map and a live booking button, hosted on lushlane.co.uk and indexed by Google.

Can I import my clients from another platform?

Yes. Export a CSV from Booksy, Fresha, Treatwell, Phorest or Timely and upload it in your dashboard. Self-serve migration is free; white-glove migration is a paid service started only when you confirm.

Does LushLane send appointment reminders?

Yes — automated SMS and email reminders go out before every appointment on timings you control, with a one-tap reschedule link for the client.

Can I take deposits to reduce no-shows?

Yes. You can require a fixed or percentage card deposit per service at the point of booking, with your own cancellation window and refund rules applied automatically.