How to Switch from Fresha Without Losing a Single Client

Fresha's "free" subscription comes with a sting: 20% commission on every new client and 2.19% + 20p on every card transaction. For a salon doing £10k a month, that is hundreds of pounds disappearing every week. The reason most owners don't switch is fear — fear of losing clients, reviews or the booking habit they've spent years building. Here is the exact playbook to do it in a week with zero client loss. ## Step 1: Export everything before you cancel From your Fresha dashboard, export: - Client list (CSV with name, phone, email, last visit) - Service menu and prices - Staff list and working hours - Upcoming bookings for the next 8 weeks Do this **before** you give notice. Once an account is closed, exports get harder. ## Step 2: Rebuild on LushLane in an afternoon Our onboarding team imports your CSVs in one session: services, staff, hours, client list and any upcoming bookings. You don't retype anything. Your new booking page is live the same day on a `your-salon.lushlane.app` URL — and you can point your existing domain at it whenever you're ready. ## Step 3: Tell your clients (the right way) The mistake most owners make is sending one panicked email. Instead, do this: 1. Set up a 30-day forwarder on your old Fresha booking link so it auto-redirects to your new LushLane page. 2. Send a short, warm email: *"We've upgraded our booking system — same team, same chairs, easier deposits and reminders. Book your next appointment here →"* 3. Add the new link to your Instagram bio, Google Business Profile and WhatsApp auto-reply. 4. Your front-of-house team rebooks every in-chair client onto the new system for the next month. By week four, 95%+ of your active clients are on the new system without ever seeing a broken link. ## Step 4: Keep your reviews Your Google reviews stay where they are — they belong to your Google Business Profile, not Fresha. LushLane syncs them onto your mini-site automatically. Fresha-platform reviews can't be exported, but they only existed inside Fresha's app anyway. ## What it actually costs Fresha at £10k/month with 25% new-client share: roughly **£500/month** in commission + card fees. LushLane: **£22/month flat**. Payback is roughly 32 hours. Ready to start? [Open a free 60-day trial](https://lushlane.app/auth) — we'll handle the entire migration for you.